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#8 > Healthcare

SERVICES:

NOC SERVICES & INFRASTRUCTURE SUPPORT

Aspire's NOC Services and Infrastructure Support Reduce Downtime by 30% for Rapidly Growing Healthcare Client

The Client

A rapidly growing US-based healthcare and TPA services provider was looking for stability and right-sizing of their data center-based IT infrastructure. They wanted to reduce outages on sensitive production infrastructure.

The Challenges

Multiple prod and non-prod applications were hosted on the same server.
VMWare was not set up optimally.
The onsite IT team was not appropriately staffed.
Monitoring solutions were of a legacy nature and not optimally configured.
Change management procedures and escalation paths were not clearly defined.

The Solutions

Aspire SME implemented industry-standard and fit-for-purpose tools for monitoring clients' production and sensitive infrastructure.
VMWare configurations were optimized to reduce infrastructure and license spend.
Alert mechanisms were created and implemented to reduce overall alert volume and false positives.
Weekly and monthly downtime reports were automated, ensuring higher visibility on downtime and related causes.

The Results

Multiple tool configurations were optimized, reducing false positives and realigning focus to events prior to outages.

24x7 trained support staff were engaged, and documentation and escalation procedures were created, reducing downtime by 30%.

Infrastructure and helpdesk personnel were deployed, allowing the onsite team to focus on projects and problem management.

Infrastructure operations were optimized based on criticality and right-sizing.

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